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Warranty & Services - teleshop.com.pk

Product Warranty

We stand behind every product we sell

Terms and Conditions are Given Below:

1– A defective product must be notified to our Customer Care Department within 48 hours of delivery received.
2-All electrical goods have a Warranty of 1 month from the date of receipt to the customer.
3-During the Warranty period, the product will be Not repaired.
4-Under some circumstances if the product cannot be repaired It will be replaced depending on stock availability at that point in time.
5-Warranty is void if the product is tampered with or repaired Attempted at the customer’s end & prior to receipt at the warehouse.
6-Warranty is void if the product is not used following specific Guidelines as per the manual/instruction booklet.
7-Repair requests are not entertained after the expiration of the Warranty.
8-TeleShop does not supply any extra attachments.
9-Apart from one supplied in the original product.
10-No loose spare parts will be supplied by OpenTeleSale.com during the Warranty Period.
11– TeleShop.com.pk is not responsible for the replacement of the product if it is Mishandled due to negligence at the customer’s end & or if damaged during transit.
12-During the Warranty period, TeleShop.com.pk will not refund money If a product can be repaired or replaced.
13-For repairs/replacements under Warranty, the product must be delivered to TeleShop.com.pk where house by the customer at his or her own cost. Return Charges will be borne By TeleShop.com.pk under such circumstances.
(Note): in case of returning the product to the company for any reason, 30% charges will be deducted from the actual price mention on the invoice.

More Information Call Call Now - 0340-1230101

Genuine Products

100% authentic imported products directly from USA

Quality Check

All products tested before shipping to you

After-Sales Support

Dedicated support for all your products

24/7 Service

Round the clock customer assistance

Our Warranty Coverage

Standard Warranty

7 Days

All products come with a 7-day checking warranty. If the product is defective or not working as described, you can request a replacement or refund.

Manufacturing Defects Not Working Wrong Product

Extended Support

30 Days

For select premium products, we offer extended 30-day support including technical assistance and usage guidance.

Technical Support Usage Guidance Troubleshooting

Not Covered

Exclusions

Warranty does not cover physical damage, misuse, unauthorized repairs, or damage caused by improper handling.

Physical Damage Water Damage Unauthorized Repair

How to Claim Warranty

1

Contact Us

Call or WhatsApp within warranty period

2

Describe Issue

Explain the problem with product details

3

Return Product

Send product back for inspection

4

Resolution

Get replacement or refund

Additional Services

Free Shipping

Free delivery on orders above Rs. 5000 across Pakistan

Discreet Packaging

Plain, unmarked packaging for all orders

Easy Returns

Hassle-free 7-day return policy

Product Consultation

Expert advice on product selection and usage

Warranty FAQs

What is covered under warranty?

Warranty covers manufacturing defects, products not working as described, and wrong items delivered. Physical damage, water damage, or misuse are not covered.

How long does warranty claim take?

Once we receive your returned product, our team inspects it within 2-3 business days. Approved claims are processed immediately with replacement or refund.

Do I need to pay for return shipping?

No, we provide FREE pickup for all warranty claims. You don't pay anything for returning defective products.

Can I get a refund instead of replacement?

Yes, you can choose between a replacement product or full refund for eligible warranty claims. Refunds are processed within 5-7 business days.

Need Warranty Support?

Our team is ready to help with your warranty claims